How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
Please contact the site owner via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact the site owner via the "contact us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the site owner via the "contact us" page.
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How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
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What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.

The Soap Tub accepts:

Payment by Worldpay - for more information go to www.worldpay.co.uk

Payment by Paypal - A Paypal account is not required and payment may be either by card or by bank transfer. For more information go to www.paypal.co.uk

Payment by Cheque - drawn on a UK bank account. Select this option and send a cheque payable to The Soap Tub, to our postal address - The Soap Tub, Victoria Mills, Albert Steet, Lockwood, Huddersfield, HD1 3PR.  Your order will be shipped on receipt of your cheque (although we reserve the right to wait for your cheque to clear in some circumstances).

Payment by Purchase Order or Purchase Order Number - Schools, Colleges and other Local Authority, Health Authority/Trust and Prison Service establishments can place an order using that option on the checkout.  We require a purchase order number, and will only ship to establishment address.  Again, we do not usualy wait for the completed purchase order to ship, but reserve the right to do in some circumstance. We understand that particularly in school and college settings,  it may take weeks to produce such paperwork and if you are preparing a lesson for next week, you need the order asap.

Cash, and Postal Orders - yes we accept them but cannot be repsonsible for their loss!  Please send such items by recorded delivery and please enclose a letter telling who you are and if possible, the order ID that you are paying for.   
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When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.

UK customers:  The Soap Tub works with Global Freight Solutions to ensure that your parcels reach you. As an (internet) mail order company we benefit from the Team at GFS who track your parcels, every step of the way.   The majority of our parcels are sent using DHL - and tracked by, GFS.  This has lead to an impressive record on delivery rates - the right parcel, at the right time and in the right condition. If however you should have a problem, please contact us asap as we seek to correct it.  Any parcel lost or damaged in transit sent by this method we will replace.

West Yorkshire Customers - can also choose to select FASTWAY as their courier. This option is cheaper, but, we do not track orders sent this way and should your parcel not arrive you should contact us as soon as possible.

Royal Mail - we regularly get requests, but, we are not able to garuntee, replace, refund or otherwise pay for any loss, damage, or non receipt of goods sent this way.  You will be asked to confirm in writing that you accept this risk.  This method is only available by telephone request as we recomend using one of our courier based, and garunteed, delivery methods.

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Price and VAT
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.  None of the Prices on this website include VAT which will be charged on all orders at the standard rate (In January 2008 - 17.5%). Vat is added to your order by the checkout process, but you can check this at anytime by pressing the calculate shipping button.
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Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact the site owner via the "contact us" page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact the site owner via the "contact us" page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.  Please note that we 'do not take your money' - for website transactions.  When you make the payment you authorise either Worldpay or Paypal to take the payment - we do not see your credit card details, only the result of the transaction that you have authorised.  This increases the security of your puchase as only Paypal and Worldpay staff have access to your credit card details.
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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I contact you?
You can contact the owners of this shopping cart via the "contact us" page located in the storefront.
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